Support That Delivers, Long After the Sale
When you choose Kitamura, you’re getting more than a machine, you’re gaining a long-term partner. Our distributors are supported by dedicated service departments staffed with factory-trained technicians who know our machining centers inside and out. No matter where you’re located, you can count on fast, knowledgeable, and reliable support to keep your operations running smoothly.
Our engineers receive ongoing training directly from our parent company in Japan and through structured internal programs, ensuring they stay sharp and up to date on every generation of our technology. Backed by a global service network—from the U.S. to Europe to Asia—we’re built to respond quickly and effectively, keeping your machines at peak performance and your shop moving forward.
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Global Parts Inventory You Can Count On
We stock $33 million in replacement parts worldwide — $10M in Japan, $10M in Europe, and $13M in the U.S. Supporting machines from the 1980s to today, we maintain over 125 spindles in stock and achieve 98% on-time Parts delivery.
Factory shipments arrive multiple times weekly to keep inventory fresh and meet special orders, helping you minimize downtime and keep production moving.
Trusted Service and Support When You Need It
At Kitamura, our service team is dedicated to keeping your machines running smoothly. We offer phone support for troubleshooting, guidance during installation, and ongoing training—always ready to assist customers and distributors alike.
For on-site service and hands-on assistance, our knowledgeable distributor partners provide local expertise to help keep your operation productive and minimize downtime
Applications Support That Drives Results
Our Applications Engineering Team works closely with our distributors to ensure customers get the most out of their Kitamura Mycenters. From initial setup to complex process development, we provide expert guidance on tooling, programming, cycle optimization, and automation integration. Whether it’s a first-time installation or fine-tuning for high-volume production, our goal is to help you deliver smarter, faster, and more efficient machining solutions.
Comprehensive Training for Confident Support
At Kitamura, we believe that knowledge is key to customer success. That’s why we invest in thorough, hands-on training for our distributor network covering everything from basic metal cutting and CNC operation to advanced applications, accuracy checks, and multi-axis motion control.
Our training programs are designed to build deep expertise in both service and applications. Whether it’s troubleshooting, programming, or fine-tuning complex machining strategies, our goal is to ensure every distributor is fully equipped to support our growing customer base with confidence and precision.
Kitamura Quality
Accelerating your production with legendary Japanese accuracy.
Find a Distributor Near You
With a strong network of trusted distributors around the world, Kitamura delivers local support backed by global expertise. Whether you’re looking for sales, service, or applications assistance, our partners are ready to help.